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Patient experience of cancer care

Why this indicator is important

Enabling people to give feedback about their cancer experience can lead to more personalised care being provided. It can improve the quality of our health system and help focus on aspects of concern to patients.

About this indicator

The Cancer Institute NSW has partnered with the NSW Bureau of Health Information to report on the experiences of people with cancer in NSW. People who attended outpatient cancer clinics across NSW in November 2018 were surveyed, and asked for feedback about their experiences and outcomes of care.

In November 2018, out of 24,097 patient experience surveys were emailed to 44 public hospitals, there were 11,378 overall responses. From these responses:

  • 96% of people attending outpatient cancer clinics in NSW public hospitals felt they were ‘always’ treated with respect and dignity.
  • 85% reported a ‘very good’ overall rating of care received.
  • 70% of relevant people surveyed were advised by a health professional at an outpatient cancer clinic to quit smoking.

People who were admitted to a NSW public hospital (July 2013 - July 2014) with a principal or secondary diagnosis of cancer were also surveyed. 

  • Almost 6,500 people rated the care they received in hospital as either ‘very good’ (71%) or ‘good’ (24%)
  • 83% said they would 'speak highly' about their hospital experience to friends and family.

Patient‑reported responses to aspects of care for patients attending an outpatient cancer clinic in NSW (ranked), November 2018

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Patient‑reported responses to aspects of care for patients attending an outpatient cancer clinic in NSW (ranked), November 2018

(Click on image to view enlarged version in a new tab)

Patient‑reported responses to aspects of care for patients attending an outpatient cancer clinic in NSW (ranked), November 2018

(Click on image to view enlarged version in a new tab)

Patient‑reported responses to aspects of care for patients attending an outpatient cancer clinic in NSW (ranked), November 2018

(Click on image to view enlarged version in a new tab)

Patient‑reported responses to aspects of care for patients attending an outpatient cancer clinic in NSW (ranked), November 2018

^ Number of respondents too small for reporting.

** Sydney LHD excludes Chris O'Brien Lifehouse.

Notes:

  1. Data source: Outpatient Cancer Clinic Survey, November 2018 (pre-release data supplied by the Bureau of Health Information).
  2. The methodology used to determine whether results were significantly different from NSW, has changed since the previous Statewide report was published. Significance testing was conducted at hospital level only. 
  3. Patients who reported they were currently in a course of treatment (Q61, responses 2 and 5) were classed as being in an active phase of treatment. 
  4. Hospital and LHD results were suppressed when there were less than 30 survey respondents. Refer to the Appendix for the full list of participating hospitals.
  5. Survey details (NSW): Number mailed = 24,097; response rate = 47%.

Aspects of cancer care experienced by people in public hospitals, NSW, July 2013 to July 2014

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Notes:

  1. Results shown are based on 6,457 survey responses. 
  2. Data source: Bureau of Health Information. Patient Perspectives – Hospital care for people with cancer. Sydney: BHI, 2015.