“When I am at the Aboriginal Medical Service, staff explain things to me. They are good and tell me what is going on. At the hospital, if they tell me something, I don’t understand it (they use medical terms and jargon) and I feel “shamed” to ask because they say it once, but I don’t want to ask again because they think I’m dumb. So I say “yes” when they ask me if I know what they said.”36
- Aboriginal patient, Brisbane